Services

  • tortuga audio firmware update service

    Preamp upgrade service

    $559.00 – $758.00

    Upgrade your existing Tortuga Audio model with our latest ePotPi.V4 stepped attenuator & preamp controller and, if not already present, a new OLED display, and take your preamp to the next level of high-end performance and ease of use. The price includes all hardware and labor to perform the upgrade including complete testing prior to shipping your unit back.

    Return shipping is included for US domestic customers however we do charge our standard flat shipping fee for international orders.

    If you don’t find your Tortuga Audio preamp model listed below then we currently do not have an upgrade solution ready for your model. Please contact us directly to discuss if you have any questions regarding the eligibility of your preamp for an upgrade. 

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  • tortuga audio firmware update service

    Warranty & repair services

    $75.00

    Hourly technical services related to warranty, repair or special projects.

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  • tortuga audio firmware update service

    Firmware update service

    $65.00

    All Tortuga Audio preamps models run on software driven microcontrollers. In embedded applications such as audio, software is often referred to as firmware because it is firmly embedded into the permanent memory and is typically not easily accessible or simple to update.

    Like all software driven systems, we will occasionally release firmware updates that users can load into their preamps. For those who would rather have us update their firmware for them instead of doing it themselves,  we are happy to offer this service for a nominal fee plus our cost to ship the unit back to you.

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