Buying & Shipping

We currently only sell direct through our website.
If you’re more comfortable placing an order by phone please call us at 312.339.1757 or email us at info@tortugaaudio.com with your contact information and a brief message and we’ll be happy to take your order.

Payments

We accept Visa, MasterCard, Discovery & American Express as well as PayPal. PayPal is currently our primary processor of all payments whether credit cards or PayPal itself. We also accept payment via personal check however we will hold shipment until the check clears.

Shipping: USA/Domestic & Canada

Carrier

All finished products shipped within the United States or Canada are shipped via USPS Priority Mail.

Cost:

All shipping is free within the  United States although customer may request expedited shipping for an additional cost.

Shipping: International

Finished Products & Complete Kits

Carrier:

Finished products shipped outside of the United States are shipped via either FedEx, DHL or USPS Priority Express.

Cost:

We charge a flat shipping fee of $75 for finished products shipped outside of the United States.

DIY Parts

Carrier:

All DIY parts orders up to 4 lbs shipped outside of the United States are shipped via USPS Priority Mail.  Orders greater than 4 lbs may be broken into separate shipments.

Cost:

We charge a flat shipping fee of $36 for DIY parts shipped outside of the United States. Customers may request expedited international shipping for an additional cost.

Shipping:  Tracking

On all products shipped via UPS, FedEx, DHL or USPS Priority Mail, you will receive an email notice on the day of shipment including a tracking number.

Taxes & Duties

US Sales Tax

We charge a 6% state sales tax only on shipments to Florida addresses.

International

The purchase price on all international shipments EXCLUDES any taxes or duties. International buyers are responsible for payment of any in-country taxes or duties that may be due upon receipt of product.

updated: 9.23.16